Shipping
Terms of delivery: |
When the page is showing FREE SHIPPING* it means there is an ongoing promotion when no shipping fee will be added to your CART, regardles the number of products you order. The FREE SHIPPING* promotion is available for E.U. deliveries. The promotion period can be anywhere between a day and a month. Please always check if there is a live is ongoing. promotion. *NOT VALID FOR SWITZERALND AND NORWAY. The shipping fee has a flat rate of 30 EUR for all E.U. Only one shipping fee will be added to your order, no matter how many products you have in your CART. We use GLS/DPD/FedEx shipping services for the delivery of the products directly to your adress. |
The shipping costs are added directly to your basket prior to products purchase. |
The delivery takes about 5-8 working days depending on regions. ( Please see estimate time of shipping at the CHECKOUT ) For deliveries to SWITZERLAND, NORWAY please note that IMPORT DUTY AND VAT must be paid upon receiving the package. These extra fees are invoced by our shipping partner FedEx. Please ask you local CUSTOM office for more information. The shipping fee of 30.00 EUR is also added to your CART during the order process to cover the high shipping costs to these countries. |
Returns and Refunds: | |||||
We seek the satisfaction of our customers and so our services are customer oriented. We offer a 30 day no questions asked buy back guarantee. | |||||
Our whole policy is consistent with romanian law OUG 130/2000 and O.U.G. nr.174 / 2008 for online and distance sales. | |||||
Every customer has the right to cancel the order without any reason, and should contact us via email before returning the product. | |||||
We will refund the full amount paid for the product within a 7 day time period, counting from receiving back the item. Refunds made through PayPal will be directly credited to buyer’s PayPal account. | |||||
Credit and Debit card purcheses will be refunded to the cardholders account. | |||||
The customer has the responsibility to verify the integrity of package on the time of arrival. In case the package is damaged or incomplete, please refuse to sign it and file the GLS/DPD/ParcelForce complaint report. | |||||
Claims for missing items or items damaged in transit must be received within 2 working days of receipt of the goods.
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